Service

Customer service and the overall experience of the customer is absolutely number one. Barbella is a place for every person of every age, from the 86 year old grandmother getting her ears pierced for the very first time to the young girl with her family watching her big sister getting pierced. There is no room for an unhappy staff member nor for a dissatisfied customer.

Education

For customers, this means providing any and all information ensuring that a person both gets exactly what they want and knows what is best for their health. It is more important that a person walks away with knowledge and no service than a person walks away ignorant. For staff, this means ongoing education including training, seminars, and industry conferences to ensure the latest knowledge and techniques are applied.

Safety

Barbella will not be outdone in safety. Our cleaning, safety, and health standards should rival doctors, dentists, and other health professionals. We hold a high concern for the standards of safety in the industry and look forward to further state, county, and local regulation to ensure the health of both customers and staff members.

Structure

Realizing that our industry is often informal and unorganized, we work to provide an unprecedented level of structure and organization. Vendors, landlords, investors, customers, and anyone else who participates in the Barbella experience will always know what is happening and why. We are also resolute that information will always be both secure yet accessible.

Professionalism

Barbella makes a special emphasis of professionalism outside of service, education, safety, and structure because it is our mission to bring prestige to our industry. This can only be done with a special emphasis on all levels on professionalism. From the aforementioned values, to details like the particular music played in a store or the dress of a staff member, everything will be infused with our value of professionalism.